Orders sent via Australia Post (eparcel) are trackable on Auspost.com.au/track. All eparcel will require signature on delivery.
The Refurb Lab will make all reasonable efforts to have the Goods delivered to the Customer or its designated agent as agreed between the parties pursuant to the Order on or before the estimated delivery date The Refurb Lab is not liable for:
(i) any failure to deliver; or
(ii) delay in delivery for any reason; or
(iii) any damage or loss due to unloading or packaging; or except to the extent that such damage was caused by the negligent act or omission of The Refurb Lab, including such damage to property caused upon entering premises to deliver the Goods.
(iv) You acknowledge that any delivery date prescribed under the order or The Refurb Lab is an estimate of the expected delivery time and in any interpretation is not a guaranteed delivery time.
Lost or Damaged Item
In the event that any items are lost or damaged during transit, please get in touch with us via email at [email protected]
If your order has taken longer than 15 Business days we will issue a refund.
Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.
- Your item will by dispatched to the address used at check out.
- We are not responsible for items sent to an incorrectly supplied address.
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.
My Order has not Arrived Yet
There are a number of reasons for this:
- Lost mail
- Delayed mail
- Incorrect address
- Incomplete address
- No calling card left by postal contractor
If an item takes longer than 28 days to arrive we’ll refund the order.